Delivery and Returns

Delivery

We aim to ship your package within 48 hours.  We have a flat rate postage charge of £2.75 within the UK.  Items are usually shipped by Royal Mail First Class Delivery but on occasions we may use other postal couriers.

We can offer an express next day delivery service using Royal Mail Special Delivery and also international delivery.  Please contact us for prices and to arrange this on 0151 345 6738

Please ensure that your address is accurate at time of order as we cannot be held responsible for missing parcels if this information is incorrect.

Returns

We hope that you will be pleased with your purchases but if you are not entirely satisfied for any reason we can offer a full refund or exchange.  For a refund, items have to be returned in their original condition,(including packaging), within 14 working days of receipt.  Please ensure that your contact details and order number are included in the package.  Any goods returned are at your own expense unless damaged or faulty on receipt.  We recommend that you send your parcel by recorded delivery and obtain proof of postage as we cannot accept liability for returns lost in transit. Your statutory rights are unaffected.

We do not offer refunds for fabric, ribbon or trims which have been cut unless faulty or damaged.

Damaged or faulty goods should be returned complete with packaging, order number, contact details and an explanatory note of the fault.  Postage will be reimbursed.