Privacy Notice

The privacy and security of your personal information is extremely important to us. This privacy policy explains how we use your personal data, so you can be confident about giving us your information.  We’ll keep this page updated to show you all the things we do with your personal data. This policy applies if you’re a customer, or attend any of our workshops, visit our website, email, call or write to us.

We'll never sell your personal data and will only share it with organisations we work with when it’s necessary and the privacy and security of your data is assured. 

What personal data do we collect?
We collect personal data in connection with specific activities such as registration on our events, newsletter, placing an order, etc. 
This personal data you give us may include name, title, address, date of birth, age, gender, email address, telephone numbers.

Personal data provided by you
This includes information you give when interacting with us, for example placing an order or communicating with us. For example:
Personal details (name, email, address, telephone, and so on) when you register on one of our workshops or courses or purchase from our website.
Email address when you register to receive our newsletter
Financial information (payment information such as credit or debit card or direct debit details.

Children’s personal data
Children’s Workshops
We collect the names and dietary requirements of children attending our sewing classes. We also collect details of any relevant medical conditions. We collect telephone numbers of parents or guardians so that we can notify them of any changes to event dates or times, and in the event of emergencies.
 
How we use your personal data
Marketing communications 
Your privacy is important to us, so we’ll always keep your details secure. We’d like to use your details to keep in touch about things that may matter to you. 
We’ll only send these to you if you agree to receive them and we will never share your information with third parties for their marketing purposes. If you agree to receive marketing information from us you can change your mind at a later date. 
However, if you tell us you don’t want to receive marketing communications, then you may not hear about events or other work we do that may be of interest to you.

How can I change my contact preferences?
We'd love to stay in touch, but if you wish to unsubscribe from our newsletters and marketing information simply click on the unsubscribe button
We’ll always act upon your choice of how you want to receive communications (for example, by email, post or phone). However, there are some communications that we need to send. These are essential to fulfil our promises to you as a customer of our goods or services:
Transaction messaging, such as Direct Debit schedules, shop purchase confirmations and workshop booking confirmations

Retail sales and workshop management 
Our website and integrated till system is operated by Poslogix Ltd and is cloud based.
When you place an order with us we receive only relevant information such as your name, email address, phone number, billing address and shipping address. We process this data to fulfil workshop bookings and retail activities. Your data will be used to communicate with you throughout the process, including to confirm we’ve received your order and payment, to confirm dispatch, to clarify where we might need more detail to fulfil an order or booking, or to resolve issues that might arise with your order or booking. We may also hold dietary requirements for some of our events. 
We DO NOT store any payment details.

Research 
We carry out research with our customers to get feedback on their experience with us. We use this feedback to improve the experiences that we offer and ensure we know what is relevant and interesting to you.  All the research we conduct is optional and you can choose not to take part. We will not share your personal data with any third parties.

Profiling 
We use automated profiling and targeting to help us understand our customers and make sure that:
our communications (e.g. emails) and services (e.g. our website) are relevant, personalised and interesting to you
our services meet the needs of our customers
We use specific tools to profile how you interact with us online, for example, Google Analytics. We may collect some personal data for the use of personalising your experience, optimising our marketing campaigns, and to ensure the site is functioning as intended.
 
Updating your data and marketing preferences 
We want you to remain in control of your personal data. If, at any time, you want to update or amend your personal data or marketing preferences please contact us in one of the following ways: 
By emailing us at info@lovestitch.co.uk
By post to Love Stitch(UK) Ltd, The Old Stables, 242 Telegraph Road, Heswall, Merseyside, CH60 7SG



Cookies Policy

 

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The table below explains the cookies that Love Stitch uses and why.

Cookie Name Purpose More Information
Google Analytics _utma
_utmb
_utmz
_utmc
_ga
_gat
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google
Microsoft(r) ASP.NET Session Cookie ASPSESSIONID*
ASP.NET_SessionId
This is an essential cookie used by all websites that implement Microsoft(r) ASP.NET framework.
We use your session ID to identify what items you have within your basket between page loads.
This cookie is destroyed each time you close your browser.